Tuesday, Oct. 12

• Customer Service Pre-Intensive: The Strategic Use of YOUR Influence Will be an Organizational Gamechanger!
• Regulations, Policy and Governance Update: 2021’s Hottest Healthcare Headlines Impacting Community Health Centers
• Recruitment and Retention Pre-Conference Intensive: Floundering to Flourishing: Retaining Your Workforce by Effectively Dealing with Burnout
  • Handout
• Participation in the CDC School Sealant Program and Its Importance

Wednesday, Oct. 13

8:00 am – 9:15 am

• Post-COVID-19: An Overview with an Infectious Diseases Physician
• Substance Use Disorder Payer/Provider Partnerships and Best Practices Panel
• Diversity Doesn’t Stick Without Inclusion
• Dental Workforce Panel
• The Importance of Documentation, Coding & Billing and how the TEAM Plays a Part
• Creating A Realistic Strategic Marketing Plan, Really
• Topical Medicaid Updates: COVID and Community HealthChoices

9:30 am – 10:30 am

• Plenary Keynote: All Hearts, All Hands, All In!

1:45 pm – 3:00 pm

• Dental Triage
• Hiding in Plain Sight: Unmasking Sex Trafficking
• Challenges, Changes, and Triumphs: 2021 and Beyond!
• How to Find and Keep a Dedicated Workforce: What COVID-19 has Taught Us
• COVID-19 Grant Funding – Compliance
• Public Relations: Leveraging Media for Exposure
• Federal Policy Landscape on Outreach and Enrollment: The Implications for Pennsylvania Health Centers

3:15 pm – 4:30 pm

• Bridging the Gap Between Behavioral Health and Oral Health: A Panel Discussion
  • Second PowerPoint
• Population Health Management Strategies to Improve Access to Care for Homebound Patients
• Collaborative Care Model
• Environmental Safety and Emergency Preparedness Programs in FQHCs
  • Second PowerPoint
• Take Action to Make Your Workforce Dreams (and Plans) Come True
• Statewide Billing Key Performance Indicators (KPI)
• Build and Change Brand Awareness Through Community Engagement
• Mission Critical: Increasing Consumer Engagement

Thursday, Oct. 14

8:15 am – 9:15 am

• Primary Prevention of HPV Associated Cancers
• Plenary: Pennsylvania State Update
• Using Emotional Intelligence to Prevent Burnout

9:30 am – 10:45 am

• Lessons Learned During the Pandemic: What you Need to Know for Re-Opening
• Promising Practices for Care Management
• Behavioral Health Maternal Care Panel
• “What’s the Best EHR?” is the Wrong Question
• A Fellowship for Primary Care Champions - The Value of Community
• Navigating a New Norm for Community Health Centers
• Sustainable Fundraising: How to Have Your Best Year Ever? (Panel Presentation - No Slides)
• Increasing the Outreach and Enrollment ROI

11:00 am – 12:15 pm

• Listen to Your Gut but Trust Your Data
• Positioning PrEP/PEP as Priority in Primary Care
• Behavioral Health Workforce Recruitment and Retention Panel
• Incorporating Risk Management: Administrative and Board Members
• Accelerating Change Management with Adaptive Leadership
• Coding and Documentation: Recommendations for Outlining the Patient's Condition (i.e., ICD-10 code) in Primary Care
• Building Your Future: Developing Leadership from Within Your Organization
• A Deep Dive into Pennie

1:45 pm – 3:00 pm

• Understanding and Managing Capacity
• Remote Patient Monitoring: Planning for and Delivering on an Enhanced Primary Care Experience
• Clinical and Lived Experience Perspectives of Mental Health During the COVID-19 Pandemic
• Cybersecurity Panel
• Why Should I Work for Your Organization?
• Fundamentals for Success in Value-Based Payment Models
• Leaders, How Did We Get Here? (Panel Presentation - No Slides)
• Immigration and Public Benefits